Members
We're here for you!
Navigating the healthcare landscape can be challenging, confusing, and even overwhelming. The CareFactor Member Connection Team has designed multiple methods to provide you with support, the way you deserve it.
Online Care
Our secure online portal provides 24/7 access to a vast array of employee benefit information for you and your family, including:
- Benefit Summaries
- Claims Information
- Explanation of Benefits (EOBs)
- Out of Pocket Expense Summary
- Preferred Provider Organization
- Print/Request New ID Cards
- Forms
Support
Phone Support - Questions? Please call us at 877-304-0761. We are open Monday through Friday, 8 AM - 5 PM ET. Our Member Connection Team is staffed with professionals to quickly provide you answers to your employee benefit questions.
Email Support - No time to call? Send us a message at support@mycarefactor.com and we'll get back to you within eight business hours. Have an excellent experience with our support staff? Let us know in an email, or leave us a Google Review! Our team is always glad to hear that we have provided good service.